University of Surrey Wardens

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University of Surrey Wardens

University of Surrey Wardens


Each court of residence has a warden team who are responsible for residents’ welfare and for disciplinary matters within University Accommodation. We each have a day-job within the University but outside of that, we live amongst you in the courts and are available to support you at any time during your stay here on campus.

Find out more about your court and your warden team.

What sorts of problems can wardens help with?

We are here to ensure student welfare within the residences, which means we are here to help resolve any issues that may jeopardise that. This might mean a noisy neighbour, messy housemates, food thieves… or any other unexpected “surprises” throughout the year. Anything you tell your warden will be treated in the strictest confidence, so please don’t be afraid to approach us if you need to. We are also here to look out for your safety and security so we will be present if and when your fire alarm goes off, even if it is at 2 o’clock in the morning!

How do wardens resolve problems?

Now you have left home and are living independently, we consider you to be young adults and therefore to behave as such. We would always encourage you to try and resolve a problem amongst yourselves first. You may want to speak to your student life mentor for advice on how to do this: in our experience, the simplest and quickest way to resolve any issues is by having a conversation together.

If you’ve tried this and it hasn’t worked, again, you may wish to approach your residential mentor for advice or you can come to us. We will help mediate a conversation to establish the problem and agree a solution. If it is an issue concerning your whole flat / house, we may call a house meeting; otherwise we can arrange a smaller meeting between those involved. We will then monitor the situation until things improve.

If things still don’t work out, we do have the authority to pursue disciplinary measures against any resident who is jeopardising the welfare or safety of other residents. Generally, this would start with a warning but, when appropriate, we can issue fines and even recommend for residents to be removed from University Accommodation. Obviously, we do not like doing this but you should know that we can and will if necessary. Ideally, we would prefer for issues to be resolved before reaching this stage and, when handled properly, they usually can be.

What can I expect from my wardens?

  • Openness
    Wardens are generally a friendly bunch and we would like for you to feel like you can approach us with any concerns you may have. There is nothing “wrong” with coming to us for help or advice, especially if you’ve already tried to work things out yourself first. We are willing to talk about most things and if we don’t have all the answers, we can most likely point you in the direction of someone else who does.
  • Availability
    During term time, wardens will generally be around in the evenings and we will nominate a ‘duty warden’ to cover the weekends. We live amongst you so we are never hard to find but, while of course we wouldn’t mind you turning up at our front doors unannounced, we would appreciate some advance notice where possible! Each Warden Team has an email address and our inboxes are constantly monitored. The easiest way to reach your warden is via email and then, if necessary, a meeting can be arranged to discuss things face-to-face. During term time, you can expect a response within 48 hours. For extremely urgent matters requiring an instant response, you should contact Security on the non-emergency line: 01483 68 2002 or the emergency line: 01483 68 3333.
  • Sensitivity
    Wardens have a vast range of experience in working with students both through our roles as wardens and from our day-jobs. We will treat any information you share with us as strictly confidential. We will always provide you with the opportunity to tell your side of the story and we will always treat residents fairly.
  • Action
    We like to resolve problems as swiftly as possible so once all the facts have been established, you can rest assured we will be doing whatever necessary to find a solution. If we don’t know the answer to something, we are very well-placed to find out and/or refer you to the right place.

What do my wardens expect from me?

  • Awareness
    Please make yourself aware of the Conditions of Residence or at the very least, read the parts about noise, parties, guests and smoking! We will never accept “I didn’t know I wasn’t allowed to…” as an excuse, sorry.
  • Consideration
    You will be sharing your house / flat with several other students so please be considerate of their needs. Just because you don’t have lectures until lunchtime, doesn’t mean they’re in the same position. Some people have lessons before midday; some people like to study in their rooms; some people like to go to bed early. We want you all to have fun but not at the expense of others. We need to balance the needs of many different people and your cooperation is vital for this to work.
  • Responsibility
    Your house / flat is going to be your home for the next year or so and you have a shared responsibility to keep it clean, tidy and safe. We are here to help when things go wrong (or ideally, before things go really wrong!) but it is your responsibility to make sure your home is a happy one. If you leave a chip pan burning unattended, you are not only risking your life but also the lives of your housemates and neighbours; if you leave your bedroom window wide open or the front door unlocked, you are jeopardising the security of your entire house. We would like you to look out for each other at all times and help create a happy community for us all to live in.
  • Understanding
    Occasionally, we may need you to accept that there are some issues that even we can’t help you resolve. When you share a house with several other people and living on a busy campus, some things are inevitable: the kitchen will rarely be pristine, there won’t very often be utter silence, you might not become best friends with the person in the room next door and you probably won’t always get your own way… Sometimes we need to make the best of what we have and if you are willing to compromise on some things, we will be able to help you much more effectively.

Meet your wardens

Find out more about your court and your warden team.

Dr Dawn Duke

Deputy Warden, Battersea, Surrey, Cathedral, Twyford, International House and Guildford CourtsWhere do you live?
SurreyCourt Warden’s House

What’s your day job?
I am the Head of Researcher Development.  I manage the Researcher Development Programme, which provides skills development and support for doctoral students across the campus. You can usually find me on the 5th floor of the Library Building, 10LB05.

What did you do before you came to Surrey?
Before I came to Surrey, I did Parkinson’s Disease Research at Imperial College.

What do you do when you’re not at work?
When I’m not at work, I am usually out and about on some adventure with my two children.



Tel: +44 (0)1483 300800
Fax: +44 (0)1483 300803

Course enquiries

Tel: +44 (0)1483 68 2222