University of Surrey Student Services

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University of Surrey Student Services

University of Surrey Student Services

About the Student Services Centre

Think of us as a ‘first-stop shop’ – we have friendly staff trained to deal with a wide range of enquiries and provide key information and help on many University services. If we can’t answer your question, we’ll contact colleagues to get the answer or direct you elsewhere if needs be. Current students can access a range of personal information and update certain data through the student records self service portal.

Student Services Centre

The Student Services Centre is a central point for general information on many areas of student life.

How we can help you

Our staff can provide advice and guidance on some of the issues that you may be concerned about. We can assist with enquiries regarding:

Student money, fees and funding

  • Financial advice and support, including bursaries and scholarship administration
  • Hardship funding, educational trusts and charities
  • State benefits
  • Personal and council tax
  • Part-time work and National Insurance
  • Tuition fees
  • Private sector housing
  • Information, advice and guidance on contracts and resolution of problems for private sector accommodation

International student support

  • Immigration advice
  • Tier 4 visa applications
  • Working regulations
  • Families
  • Police registration


  • Childcare and schools
  • Housing issues
  • NHS forms
  • Local and national travel
  • TV licences

Registry and administration

  • Enrolment and programme registration
  • Student records and confirmation of student status
  • Timetabling of examinations
  • Degree and award certificates (including replacements)
  • Degree ceremonies and graduations
  • Signposting for complaints and appeals

Student Life Mentoring

Our Student Life Mentors are continuing students who live and study at Surrey. They draw on their own experiences and knowledge of the support services available to proactively engage with new students at Surrey.