University of Surrey Oscar

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University of Surrey Oscar

University of Surrey Oscar

The Office of Student Complaints, Appeals and Regulation (OSCAR)

The Office of Student Complaints, Appeals and Regulation (OSCAR) deals with the administration of student academic appeals, fitness to practise cases, fitness to study cases and student discipline.

Complaints made by students are dealt with locally in the first instance, either within a Faculty or a Central Department. Where a Complaint is escalated to Stage 2, OSCAR will appoint a Complaint Handler and will arrange Stage 3 Panels if required.

The Students’ Union will be responsible for offering advice and support to students wishing to initiate procedures under the University’s internal procedures.

 

Glenn Moulton, Head of OSCAR, g.moulton@surrey.ac.uk
Corina Brind, Case Manager, c.brind@surrey.ac.uk
Amy Knight, Case Manager, amy.knight@surrey.ac.uk
Ioana Radulescu, Case Manager, i.radulescu@surrey.ac.uk

oscar@surrey.ac.uk – 01483 686868

Resources

Extenuating circumstances

To submit an application for extenuating circumstances please sign-in to Student Self-Serve. You should then select ‘extenuating circumstances’ from the modules tab at the top of the page.

Academic appeals

To submit an academic appeal, please sign-in to Student Self-Serve. You should then select ‘My appeals’ from the menu on the left of the page.

If you are unable to sign-in to Student Self-Service, please submit the below form.

Student disciplinary procedures

Complaints

Fitness to practise

Fitness to study

Frequently asked questions

Q: Who can submit an academic appeal?
Q: Can I appeal at any time?
Q: What can I appeal against?
Q: What are the grounds for appeal?
Q: How do I appeal?
Q: Who can help me prepare my appeal?
Q: How long will my academic appeal take?
Q: I have concerns regarding the student experience. What do I do?
Q: Why have I been fined by a Warden / Authorised Person?
Q: How long have I got to pay a fine from a Warden / Authorised Person?
Q: How do I pay a fine?
Q: Can I bring a friend to a Panel Hearing?
Q: My case involves another student and/or a member of staff. Can I request information relating to them?