University of Surrey It Helpdesk

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University of Surrey It Helpdesk

University of Surrey It Helpdesk

IT Help

The IT Service Desk team are here to help you with any queries you may have about using IT at the University.

Please check the support contacts below to make sure that your query is sent to the correct team and dealt with as quickly as possible.

Service Help with… Contact details
IT Services Wi-Fi
Email
File storage
Remote Access
Printing, copying and scanning
support.surrey.ac.uk
itservicedesk@surrey.ac.uk
+44(0)1483 68 9898

ResNet ResNet setup
Connectivity issues
Performance issues

 

Complete a ResNet Form available from your Court Reception to arrange for a ResNet Advisor to visit you in your room (available during Monday to Friday from 17:00 to 20:00).

If you live in Hazel Farm please call +44(0)1483 68 9898 and complete a form over the phone.

SurreyLearn Viewing course materials
Online assessments
Submitting assignments
Submitting dissertation
surreylearnhelp@surrey.ac.uk
Timetabling Timetable queries
Missing course information
timetablehelp@surrey.ac.uk
+44(0)1483 68 2044

FASS:
fass-timetabling@surrey.ac.uk

FEPS:
feps-timetabling@surrey.ac.uk

FHMS:
fhms-timetabling@surrey.ac.uk

Student Self-Service
(SITS)
Examinations
Fees
Registration
Student Records
Transcripts
Certificates
studentsystems@surrey.ac.uk
+44 (0)1483 30 0800
Admissions Student Applications admissions@surrey.ac.uk
+44(0)1483 68 2222
Faculty Office Personal tutor queries
Requests to change programme or module
Student exchange
Your Coursework and Exams
Extenuating circumstances process
Results queries
Requests to temporarily suspend your programme
Submission of dissertations, lab work and other submissions not made through SurreyLearn
FASS:
fasshelp@surrey.ac.uk
+44(0)1483 68 2124

FEPS:
fepshelp@surrey.ac.uk
+44(0)1483 68 9882

FHMS:
fhmshelp@surrey.ac.uk
+44(0)1483 68 4505

IT Service Desk Term Time Opening Times

Telephone
Monitoring Hours
Email
Monitoring Hours
IT Help Desk
(Library, Level 1)
ResNet Advisor Service
Monday 08:00 – 17:00* 08:00 – 17:00 09:00 – 17:00 17:00 – 20:00
Tuesday 08:00 – 17:00* 08:00 – 17:00 09:00 – 17:00 17:00 – 20:00
Wednesday 08:00 – 17:00* 08:00 – 17:00 09:00 – 17:00 17:00 – 20:00
Thursday 08:00 – 17:00* 08:00 – 17:00 09:00 – 17:00 17:00 – 20:00
Friday 08:00 – 17:00* 08:00 – 17:00 09:00 – 17:00 17:00 – 20:00
Saturday Closed* Closed Closed Closed
Sunday Closed* Closed Closed Closed

*Outside of opening times telephone support is available 24 hours a day, 7 days a week. Calls will be handled by a third party who can provide help for many common IT issues.