University of Exeter Welfare

university of exeter logo

University of Exeter Welfare

University of Exeter Welfare

Student Welfare Caseworkers (Streatham and St Luke’s Campuses)

The Student Support Welfare Caseworkers form a small team within Wellbeing Services. The Caseworkers co-ordinate support for students with complex, often immediate, needs who may also be reluctant to seek assistance or engage with services. Sometimes students are struggling to continue with their studies, and to fully participate in university life, because of serious health or welfare concerns.

Wherever possible the Caseworkers signpost students to the appropriate support agencies, but will also assist staff in managing individual crises and critical situations.  Whilst this is not an emergency service, the Caseworkers can help by ensuring that challenging situations are managed professionally and consistently across all departments within the University. The Caseworkers work closely with university staff to ensure that the student has access to appropriate and timely help and support.

Each case is different and the Caseworker’s response is based on individual need. The Caseworkers work alongside staff in academic schools, liaise with colleagues in Student Services and refer to local statutory services. When there are health issues that are impacting upon academic performance, Caseworkers can also advise staff on the Health, Wellbeing and Support for Study Procedure.

Please note: that the Student Welfare Caseworkers accept referrals from University and Guild staff only; students who think that they may need support from a Caseworker are encouraged to talk to a member of staff in the first instance.  The member of staff will then make contact with the Student Welfare Caseworkers Service if necessary.

Wellbeing Services

Wellbeing Services are here to help students get the most out of their time at University. Health and wellbeing are crucial ingredients of effective study as well as a rich and fulfilling student experience, but staying well in body and mind isn’t always easy at University. We recognise that it’s much more difficult to learn and enjoy student life when personal difficulties or emotional worries arise. Sometimes we need a little help to get “back on track” and Wellbeing can offer a range of services to support students personally and in their studies when difficulties occur. We are made up of three teams including:

  • Talking therapies
  • Mental Health
  • AccessAbility
  • The Exeter Access Centre is located within Wellbeing Services