University of Essex It
University of Essex It
Check our service status information about the availability of our services and any problems or ongoing issues that may affect you.
The IT Helpdesk is the first point of contact for all problems and queries relating to our services.
We operate a local helpdesk at each of our three campuses, and can provide first line support by email, telephone or in person.
How to contact us
Once you’ve submitted a request we’ll send you an email to let you know we’re working on it. We aim to respond to all requests within two working hours.
By email, phone or in person
IT Helpdesk (Colchester Campus)
Open Monday to Thursday 8.30am-6.00pm, Friday 8.30am-5.45pm
Telephone 01206 87 2345
Visit us Learning Hub, Ground Floor, Silberrad Student Centre
Additional contact details for other teams
Telephone 01206 87 2329
Telephone 01206 87 2047
Learning Technology Team
Telephone 01206 87 3659
Web Development Team
The Media Centre
Telephone 01206 87 2468
Out of hours answer phone
If calling out of hours, a voicemail system operates and messages will be attended to the next working day.
Maintenance work is carried out on the Janet network every Tuesday morning between 7am and 9am. Maintenance work is therefore carried out on the University’s network during the same time period in order to minimise disruption. This is known as our ‘network at risk’ period.
During this time, services that rely on the network may be unavailable or vulnerable to interruption and you should not rely on them for any critical work.
Our product catalogue contains all the items you can order from us.
We provide a service for purchasing all centrally provided IT equipment at the University.
Academic departments and professional service sections are bound to purchase through the service, except where there is explicit authorisation from IT Services to purchase directly.
Most purchases are made through SUPC arranged regional framework agreements which includes national and inter-regional agreements which comply with European Purchasing Directives.
We also provide help and advice on the purchasing of computer hardware, including peripherals and printers, and software.
Help and information
- How to order
- Centrally funded scheme
- Warranty and support
- Disposal of equipment
- Moving offices and equipment
Step 1. Search product catalogue
Adobe PDF File(2.43 MB)
Our product catalogue contains all the items you can order from us. If your item isn’t listed in the catalogue, for example specialist software, please contact IT Purchasing to discuss your requirements.
Step 2. Submit an order form
- Purchase requests for non-centrally funded equipment must be made by your department or section administrator.
- Purchase requests for centrally funded equipment must be made by your department or section eVoucher holder.
Centrally funded order request form (restricted to eVoucher holders only)
Instructions: log in with your Essex ID and password.
IT Purchasing (Colchester Campus)
University of Essex, Wivenhoe Park, Colchester, Essex, CO4 3SQ