University of Essex It

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University of Essex It

University of Essex It

IT Helpdesk

Service status

men at work

Check our service status information about the availability of our services and any problems or ongoing issues that may affect you.

The IT Helpdesk is the first point of contact for all problems and queries relating to our services.

We operate a local helpdesk at each of our three campuses, and can provide first line support by email, telephone or in person.

How to contact us

Online form

Once you’ve submitted a request we’ll send you an email to let you know we’re working on it. We aim to respond to all requests within two working hours.

By email, phone or in person

IT Helpdesk (Colchester Campus)

Open Monday to Thursday 8.30am-6.00pm, Friday 8.30am-5.45pm

Email it.helpdesk@essex.ac.uk

Telephone 01206 87 2345

Visit us Learning Hub, Ground Floor, Silberrad Student Centre

Further information

  • Additional contact details for other teams

    General office

    Telephone 01206 87 2329
    Email it.office@essex.ac.uk

    IT Training

    Telephone 01206 87 2047
    Email ittraining@essex.ac.uk

    Learning Technology Team

    Telephone 01206 87 3659
    Email elearning@essex.ac.uk

    Telephone service

    Email telephones@essex.ac.uk

    Systems Group

    Email sgq@essex.ac.uk

    IT Purchasing

    Email it.purchasing@essex.ac.uk

    SharePoint Help

    Email sphelp@essex.ac.uk

    Web Development Team

    Email wdt@essex.ac.uk

    The Media Centre

    Telephone 01206 87 2468
    Email media@essex.ac.uk

  • Out of hours answer phone

    If calling out of hours, a voicemail system operates and messages will be attended to the next working day.

  • Routine maintenance

    Maintenance work is carried out on the Janet network every Tuesday morning between 7am and 9am. Maintenance work is therefore carried out on the University’s network during the same time period in order to minimise disruption. This is known as our ‘network at risk’ period.

    During this time, services that rely on the network may be unavailable or vulnerable to interruption and you should not rely on them for any critical work.

IT purchasing

Product catalogue

catalogue

Our product catalogue contains all the items you can order from us.

We provide a service for purchasing all centrally provided IT equipment at the University.

Academic departments and professional service sections are bound to purchase through the service, except where there is explicit authorisation from IT Services to purchase directly.

Most purchases are made through SUPC arranged regional framework agreements which includes national and inter-regional agreements which comply with European Purchasing Directives.

We also provide help and advice on the purchasing of computer hardware, including peripherals and printers, and software.

Help and information

Step 1. Search product catalogue

  • Product catalogue

    Adobe PDF File
    (2.43 MB)

    Our product catalogue contains all the items you can order from us. If your item isn’t listed in the catalogue, for example specialist software, please contact IT Purchasing to discuss your requirements.

Step 2. Submit an order form

  • Purchase requests for non-centrally funded equipment must be made by your department or section administrator.
  • Purchase requests for centrally funded equipment must be made by your department or section eVoucher holder.

Contact us

IT Purchasing (Colchester Campus)

University of Essex, Wivenhoe Park, Colchester, Essex, CO4 3SQ

Email it.purchasing@essex.ac.uk