University of Derby Values

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University of Derby Values

University of Derby Values, Core Values

What can customers, stakeholders and our community expect from the University?

As a collective community, we are proud to communicate what our communities can expect from us. We have outlined these expectations in line with our Core Values.


We are committed to creating and operating a stimulating environment for all who come into contact with us, by encouraging ideas, driving improvements, encouraging learning and development and making timely and informed decisions.

We need our staff to be … committed to achieving the best and taking responsibility for setting and achieving high standards and taking pride in what they and others are able to achieve.

Valuing People

We recognise people are at the centre of everything we do and the quality of our relationships has a direct impact on our performance. We display consistently positive behaviour and are proactive in building effective relationships within and across teams.

We need our staff to  … treat people with courtesy and respect. We involve and listen to others and show consideration and empathy for their  emotional and physical well-being. We value others for their contribution irrespective of personal differences. We are honest, trustworthy and straightforward in our dealings.

Customer Focus 

We are committed to creating an environment where teams work together to provide customers with an efficient and effective service across the University. We champion and promote high standards of service within teams and generate opportunities for staff to share good practice. We are committed to creating and converting commercial/business opportunities through networking, building the University Mission and Values, and we understand our Market.

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