University of the Highlands and Islands Blackboard

By | 13th June 2017

University of the Highlands and Islands Blackboard

Blackboard student support, Learn Help

Blackboard Learn Help is available from UHI ServiceDesk. You should think of ServiceDesk as your first port of call for any technical queries you may have. Our friendly and highly skilled staff are there if you need help. ServiceDesk is open from 0900 – 1700 Monday to Friday.

  • email: 150@uhi.ac.uk
  • call 150 from an internal phone
  • call 01463 279150 from an outside line

To make sure you receive a timely service when raising a Servicedesk request you should provide a minimum of information which includes:

• Module code
• Module Name
• Brief description of the problem
• User ID for staff and students if applicable

Best Practice: How to succeed online.

According to a study of community college online students from 2001 to 2010 (Fetzner, 2013), students named the following top three reasons when they did not succeed in their online courses:

  1. I got behind and it was too hard to catch up.
  2. I had personal problems (health, job, child care).
  3. I couldn’t handle studying plus work or family responsibilities.

Explore the My Institution Tab

Use this link if you want to find out more about your My Institution pace in Blackboard Learn. Find your way around your Home Page

Frequently Asked Questions

Find out about; how to check your grade; working with text; working with assignments and much more here: Blackboard Learn FAQ Page

Blackboard Learn Discussion Forums

In discussions, you can share thoughts and ideas about class materials. In Blackboard Learn, course members can have the thoughtful discussions that take place in the traditional classroom, but with the advantages of asynchronous communication. Participants don’t need to be in the same location or time zone, and you can take the time to consider your responses carefully. Blackboard Learn Discussion Forums

Checking your Grades

You can see grades for all of your courses or for one course at a time. Help with Blackboard Grades

Out of Hours Service

The university contracts with an external service desk provider for out of hours assistance. The out of hours service can be accessed using the same email address and telephone number.

To make sure you receive a timely service when raising a Servicedesk request you should provide a minimum of information which includes:

• Module code
• Module Name
• Brief description of the problem
• User ID for staff and students if applicable

Blackboard Collaborate

Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don’t have to install any software to join a session. While Collaborate supports all browsers, ChromeTM or Firefox® gives you the best experience.

Blackboard Mobile Learn

You can use the Mobile Learn app to access and keep up with your course materials anytime, anywhere. You can scan through a course document, catch up on a discussion, or scroll through new activity in the dashboard. Mobile Learn makes Blackboard Learn content readable and easy to navigate on mobile devices. How to use Mobile Learn