University Of Greenwich Outlook

By | 12th June 2017

University Of Greenwich Outlook

How to connect to Outlook/Exchange with a mobile device

Please note that we are unable to provide any further support for these devices and you follow these instructions at your own risk.

To connect with your BlackBerry

Use these settings:

Outlook Web Access URL:

Your University of Greenwich Username. (e.g. sj01)

Your University of Greenwich password

Email address:
Your University of Greenwich email address. Please note you must use the full email address. e.g. not

Mailbox name:
Your University of Greenwich Username. (e.g. sj01)

University Of Greenwich Outlook

To connect with an iPhone, iPad or iPod Touch

Use these settings:

  1. Add a new Microsoft Exchange email account
  2. Enter your email address

Your University of Greenwich Username, prefixed with staff\ (e.g. staff\sj01).

The iPhone, iPad or iPod Touch will now configure your settings.

To configure Calendar and Contacts to sync

Please Note that this will delete existing iPhone, iPad or iPod Touch entries.

  1. Select the Exchange account you created above
  2. Switch Contacts and/or Calendars to On
  3. Follow the on-screen prompts

To connect with an Android device

Use these settings:

Your (e.g.



Your University of Greenwich Username (e.g. sj01)

Your password

A descriptive name for this account. (e.g. UoG Exchange)

Use ssl:

University Of Greenwich Outlook

E-mail & Calendar (Outlook)

Basic Description:

Staff are provided with access to University email, calendar, attachments and contacts.

Key Features / Benefits:

    • Integrated email and calendar function
    • 500 Mb of email storage per user
    • Centralised and personal address books
    • The Outlook Web Access (OWA) service, provides a means of connecting to the email account remotely using a web browser.

Our Responsibility:

User Services staff will install and configure Outlook on staff workstations and provide information and support regarding its use.

ILS will provide a mailbox account for each user and operate the underlying email system which allows users to send and receive email messages.

To provide anti-virus checking of incoming and outgoing mail.

To provide spam email filtering of incoming mail.

IT Helpdesk staff will attempt to answer any query related to this service.  If they are unable to do so, or provide the customer with the information that they require, the matter will be referred to another member of staff with the relevant expertise or responsibility.

All calls to the IT Helpdesk are logged and the customer will be given an incident reference number to assist in tracking progress of the incident or request.

University Of Greenwich Outlook

Customer Responsibility:

To keep their password secure.
To make use of relevant training and information provided by ILS, and the online Help system within Outlook.
To abide by ILS policies.
To report any problems with the service through to the Service Desk.
Compress/zip large attachments before sending them.
Refrain from forwarding large files to multiple users if possible.

To report any problems with this service to ILS via the IT Helpdesk (Ext 7555) or e-mail

To provide the IT Helpdesk or any member of ILS staff with their username and contact details for incident logging purposes, and as much detail of any incidents of problems observed, including times and dates when possible.


This service may be subject to the standard Tuesday morning 7am – 9am routine maintenance period.

There are no other restrictions to this service other than eligibility

Customer Service Issues:

Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
Telephone: 020 8331 7555You may also submit a query


University Of Greenwich Outlook

Support Hours:

Core support hours 9:00 to 17:00.

Hours of Operation:

This service is available 24 x 7 x 52 – subject to occasional maintenance downtime.

For help setting up Outlook visit our Outlook Configuration page.