University Of Glasgow Vale

University Of Glasgow Vale

VALE Virtual Academic Learning Environment. (Medical School)

Description of Service:

  • School staff: A collection of modular Windows desktop applications and web applications available to School of Medicine staff to support the delivery and administration of the MBChB curriculum delivery and administration.
  • Students: Several web applications available to MBChB undergraduate students to provide time-bound, targeted curriculum information.
  • External teaching staff: A web application for NHS hospital sub deans, clinical teachers and support staff. Provides student placement information and curriculum support documentation.

University Of Glasgow Vale


Undergraduate Medical Students School of Medicine admin and teaching staff NHS staff (honorary) who are involved in delivering the curriculum

Service Adoption:

Request access or advice via the IT Helpdesk – see under “Support”

Customer Obligations:

Please check Spotlight at
to see whether your problem is already known and being addressed. To speed resolution, please try to provide all relevant details, and to respond to requests for further information as promptly as possible.

Service Support:

Users should use Supportworks self-service where available, (GUID required).



Service Availability:

99.9% uptime

Service Standards:

Support requests will be acknowledged within 8 business hours and users will be notified of progress via email updates. Under normal circumstances, routine support issues will resolved within 40 hours. Software faults and change requests which cannot be resolved within this timescale will be escalated to IT specialists for further investigation.

Service Charges and Fees:

MVLS College Funded – no charge


Front end Delphi and Web based Back end is an SQL database

Customer Service Issues:

In the first instance raise these via the Help desk self-service or subsequently with Head of College IT ( Room 203d West Medical Building University of Glasgow G12 8QQ 0141 330

University Of Glasgow Vale

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