University Of Glasgow Vale

By | 6th June 2017

University Of Glasgow Vale

VALE Virtual Academic Learning Environment. (Medical School)

Description of Service:

  • School staff: A collection of modular Windows desktop applications and web applications available to School of Medicine staff to support the delivery and administration of the MBChB curriculum delivery and administration.
  • Students: Several web applications available to MBChB undergraduate students to provide time-bound, targeted curriculum information.
  • External teaching staff: A web application for NHS hospital sub deans, clinical teachers and support staff. Provides student placement information and curriculum support documentation.

University Of Glasgow Vale


Undergraduate Medical Students School of Medicine admin and teaching staff NHS staff (honorary) who are involved in delivering the curriculum

Service Adoption:

Request access or advice via the IT Helpdesk – see under “Support”

Customer Obligations:

Please check Spotlight at
to see whether your problem is already known and being addressed. To speed resolution, please try to provide all relevant details, and to respond to requests for further information as promptly as possible.

Service Support:

Users should use Supportworks self-service where available, (GUID required).



Service Availability:

99.9% uptime

Service Standards:

Support requests will be acknowledged within 8 business hours and users will be notified of progress via email updates. Under normal circumstances, routine support issues will resolved within 40 hours. Software faults and change requests which cannot be resolved within this timescale will be escalated to IT specialists for further investigation.

Service Charges and Fees:

MVLS College Funded – no charge


Front end Delphi and Web based Back end is an SQL database

Customer Service Issues:

In the first instance raise these via the Help desk self-service or subsequently with Head of College IT ( Room 203d West Medical Building University of Glasgow G12 8QQ 0141 330

University Of Glasgow Vale

Secure your data


To stay secure, your passwords should:

  • Be at least eight characters long
  • Include both upper and lower case characters (eg a-z, A-Z)
  • Include digits and punctuation as well as letters (eg 0-9, !@#$%^&*()_+|~-=\ {}[]:”;'<>?,./)
  • Not be words in any language, slang, dialect, jargon, etc
  • Not be based on personal information, names of family, etc

Tip: One way to create passwords that you can easily remember is to base them on a song title or phrase. For example the phrase “This May Be One Way To Remember” could be used to create the password “TmB1w2R!?”

What not to do

  • Never disclose your password to ANYONE
  • Never talk about a password in front of others
  • Never share passwords
  • Don’t use the “Remember Password” feature of applications (e.g., Web browsers, E-mail reader, etc)
  • Never write passwords down and leave them unsecured anywhere
  • Never store passwords in a file on ANY computer system (including PDAs or similar devices) without encryption

If someone demands to know your password, refuse and refer them to the IT Services Helpdesk for advice.