University of Essex Wifi

university of essex logo

University of Essex Wifi

University of Essex Wifi

Wifi and networks

Connect to eduroam

wifi

Need help connecting? Take a look at our set up instructions for Android, iOS, Windows and Mac.

Information about our wifi and network services including:

  • wifi networks and eduroam
  • campus wired network
  • remote access and OpenVPN
  • student accommodation network (StudentCom)
  • support for office moves

We carry out essential network maintenance work every Tuesday morning between 7am and 9am. This is known as our ‘network at risk’ period.

During this time, services that rely on the network may be unavailable or vulnerable to interruption and you should not rely on them for any critical work.

Our services

Eduroam

eduroam logoEduroam (education roaming) is a secure, international wireless service.

Eduroam is available to all staff and students at Essex, and visitors from participating eduroam institutions, all free of charge.

Connect to eduroam using your Essex ID and password. If you need help see our set up instructions below or contact the IT Helpdesk.

If you’re visiting from a participating eduroam institution, you can connect using your home organisation’s username and password.

  • Set up instructions

    If your password has expired you won’t be able to connect to eduroam. If this happens, you’ll need to change your password and then connect using your new password.

    Set up instructions

    Settings for devices not listed

    Setting Value
    SSID eduroam
    Phase 2 authentication MSCHAPV2
    Encryption WPA2 Enterprise / AES
    Authentication (EAP method) PEAP
    Trusted Root Authority QuoVadis Root CA 2
    Certificate validation jrsrad.essex.ac.uk
  • Troubleshooting

    Unable to connect

    Before contacting the IT Helpdesk, please check that:

    • your password has not expired
    • if you have changed your password recently, you updated it on your device
    • you have entered your Essex ID and password correctly
    • you are in range of the eduroam signal
    • your device is not connecting to another wifi network

    Hints and tips to improve your wifi connection

    1. Are you connected to eduroam?Check that your device is connected to eduroam and not connected to StudentCom or any other wifi network. wifi signals from student accommodation or other devices may crossover with eduroam and cause interference.
    2. Get a strong signalYour device should automatically connect to the strongest available signal but you will sometimes need to do this manually. Turn your device’s wifi off, and then back on. If your signal is consistently poor in a particular spot, please contact the IT Helpdesk and we will investigate this for you.
    3. InterferenceOther wifi networks can cause interference; unfortunately there isn’t much you can do about this. If your device detects many other wifi networks in a particular spot, try moving to a different location.

      Bluetooth can seriously affect wifi signals. Ensure that Bluetooth is switched off on your device, and move away from other people who might be using Bluetooth.

      Electrical interference. Using microwaves and radios close to a wireless access point or your device can cause your wifi signal to deteriorate.

  • Policy, terms and conditions

Other wifi networks

  • EventEssex – wifi access for conferences

    EventEssex is a special wifi network for conferences and events at Essex.

    If you’re visiting Essex for a conference or event, you can connect to EventEssex wifi free of charge using the password made available on the day by the event organisers.

    If you’re organising an event and want to use the wifi network please contact Event Essex to discuss your requirements.

  • Essex Uni Welcome

    Essex Uni Welcome is an open wifi network that anyone can connect to for free, however, it only lets you access a limited number of University of Essex web pages. You can use it to:

  • BT Openzone

    BT Openzone (also known as BT wifi) is provided by BT and is free to use for BT customers. If you’re not a BT customer you can pay-as-you-go or sign up to a monthly contract.