University of Essex Student Support

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University of Essex Student Support

University of Essex Student Support

Contact your Student Services Hub

Your Student Services Hub is the place to go for the information you need. Your question matters and you’ll get answers from experts. Drop us a line or pay us a visit, you’re always welcome.

Staff manning the information desk

Student Services Hub (SSH)

First floor, Silberrad Student Centre, Colchester Campus

Telephone 01206 874000

Ask the Hub Online enquiry form

Email askthehub@essex.ac.uk

Term-time hours

9am – 5pm, Monday to Friday

  • Services provided by the Hub at our Colchester Campus

Visit the Hub

Silberrad Student Centre The Student Services Hub is on the first floor of our new Silberrad Student Centre, next to the Albert Sloman Library.

There are three different enquiry desks in the Hub, all staffed by our knowledgeable team of advisers. We also have confidential meeting rooms for appointments with our specialist teams.

If you are invited for an appointment with one of our specialist teams we’ll let you know by email whether you should go to the Information desk or the Support desk in the Hub when you arrive.

Information desk

This is the general enquiry desk. Whatever your question, one of our friendly advisers will help you find the answer. In particular, speak to an adviser at this desk about:

We are not able to offer immigration advice. If you have an enquiry regarding the UK’s student immigration rules and requirements please read the information on our immigration pages. If you can’t find what you’re looking for or need further advice, you can contact one of our specialist teams.

Support desk

Speak to an adviser at this desk if you want:

Cash desk

Visit this desk to pay your:

  • rent
  • tuition fees

If you wish to make a payment over the phone please call 01206 872372.

 

  • Confidentiality

    Our Student Services Hub staff provides you with a confidential service.

    • June 2016

      SSH confidentiality policy

      PDF document
      (23kb)

      As a student, you have the right to confidentiality to protect your interests and to ensure a relationship of trust between you and the service we provide.

  • Making a complaint

    We aim to give you the highest levels of service. If you’re unhappy with the service you’ve received, we will investigate what has happened and respond to you as quickly as possible, normally within 10 working days. If it takes longer to resolve your complaint, we’ll send you an update and a revised timescale.

    We’ll confirm we’ve received your email, normally within three days of receipt. It may be necessary for us to contact you to ask further questions. If this is the case we will use your University email address (please indicate in your initial email if you’d like an alternative address to be used).

    If you remain unhappy once we have looked into the matter then you can take things further by submitting a formal complaint.

    Emergencies and support services

    It’s important you know who to contact and what to do in an emergency. You can also access a number of support services and help both during the day and out of hours.

    Emergency contacts

    First aid symbol

    Find out the emergency and non-emergency contact details for first aid, incidents requiring security or the emergency services. Add the phone numbers to your mobile so you have them to hand.

    In case of fire

    Fire exit sign

    If you discover a fire, follow the safety procedure: shout out, get out and stay out. Make sure you’re familiar with the fire emergency action and you know how to evacuate a building safely.

    Reporting crime

    Patrol staff

    Fortunately, incidents of crime are infrequent on our campuses. However, if you do witness a crime or are a victim, always report it to the police and the security officers at your campus.

    Nightline

    Nightline team

    Nightline is an anonymous and confidential listening and information service, run by students, for students. Nightline services are open from 10pm to 8am every night during term time.

    Residence Life

    Residence Life team

    If you live in University residences you can contact the Residence Life team who listen, provide information on services available out of hours, and provide guidance on other University or external services.

    Personal safety

    Nightclub scence

    Our campuses are generally safe places, but you should always be mindful of your personal safety. Be vigilant and report anything suspicious to the campus security staff or by calling the local police.