University of Essex Student Support
University of Essex Student Support
Contact your Student Services Hub
Your Student Services Hub is the place to go for the information you need. Your question matters and you’ll get answers from experts. Drop us a line or pay us a visit, you’re always welcome.
Student Services Hub (SSH)
First floor, Silberrad Student Centre, Colchester Campus
Telephone 01206 874000
Ask the Hub Online enquiry form
9am – 5pm, Monday to Friday
Services provided by the Hub at our Colchester Campus
Visit the Hub
The Student Services Hub is on the first floor of our new Silberrad Student Centre, next to the Albert Sloman Library.
There are three different enquiry desks in the Hub, all staffed by our knowledgeable team of advisers. We also have confidential meeting rooms for appointments with our specialist teams.
If you are invited for an appointment with one of our specialist teams we’ll let you know by email whether you should go to the Information desk or the Support desk in the Hub when you arrive.
This is the general enquiry desk. Whatever your question, one of our friendly advisers will help you find the answer. In particular, speak to an adviser at this desk about:
- course administration
- exams and coursework
- international student advice
- money matters and funding queries
- official documentation
- getting a replacement registration card
We are not able to offer immigration advice. If you have an enquiry regarding the UK’s student immigration rules and requirements please read the information on our immigration pages. If you can’t find what you’re looking for or need further advice, you can contact one of our specialist teams.
Speak to an adviser at this desk if you want:
- to talk about a personal issue
- advice and guidance about disability services
- support and advice to help you stay healthy – physically, mentally and emotionally
Visit this desk to pay your:
- tuition fees
If you wish to make a payment over the phone please call 01206 872372.
Our Student Services Hub staff provides you with a confidential service.
June 2016PDF document(23kb)
As a student, you have the right to confidentiality to protect your interests and to ensure a relationship of trust between you and the service we provide.
Making a complaint
We aim to give you the highest levels of service. If you’re unhappy with the service you’ve received, we will investigate what has happened and respond to you as quickly as possible, normally within 10 working days. If it takes longer to resolve your complaint, we’ll send you an update and a revised timescale.
- Email email@example.com and put ‘Complaint’ in the subject line.
We’ll confirm we’ve received your email, normally within three days of receipt. It may be necessary for us to contact you to ask further questions. If this is the case we will use your University email address (please indicate in your initial email if you’d like an alternative address to be used).
If you remain unhappy once we have looked into the matter then you can take things further by submitting a formal complaint.
Emergencies and support services
It’s important you know who to contact and what to do in an emergency. You can also access a number of support services and help both during the day and out of hours.
Find out the emergency and non-emergency contact details for first aid, incidents requiring security or the emergency services. Add the phone numbers to your mobile so you have them to hand.
In case of fire
If you discover a fire, follow the safety procedure: shout out, get out and stay out. Make sure you’re familiar with the fire emergency action and you know how to evacuate a building safely.
Fortunately, incidents of crime are infrequent on our campuses. However, if you do witness a crime or are a victim, always report it to the police and the security officers at your campus.
Nightline is an anonymous and confidential listening and information service, run by students, for students. Nightline services are open from 10pm to 8am every night during term time.
If you live in University residences you can contact the Residence Life team who listen, provide information on services available out of hours, and provide guidance on other University or external services.
Our campuses are generally safe places, but you should always be mindful of your personal safety. Be vigilant and report anything suspicious to the campus security staff or by calling the local police.