University of East London IT Services

university of east london logo

University of East London IT Services

We offer friendly, expert advice for our IT systems and software, in support of all UEL students and staff. We are based across all three campuses, and are responsible for IT Support, operations, information systems and infrastructure.

We also design, plan, develop and deliver UEL’s strategic direction for information technology and provide guidance on the development of best practice procedures. You’ll find 24/7 advice via this website, so check out our How to… section to see if your question is answered here.

Your first port of call for one-to-one advice is our IT Service Desk and you can drop in, call or email us for support and guidance. We offer this service across our campuses, and staff are available 9am-9pm every weekday during semesters. Our ITService Desks counters are also staffed during the daytime at weekends and during vacations. Contact us now.

Also if you’re working on an idea or project that will require IT input, please make use of our IT Project Management team.

Welcome to IT Serviceline

If you need help or advice with your IT, there are a number of ways to get in touch with us. You can  search for an answer using our knowledgebase and FAQ webpages.
You can also visit Lynda.com, find the link at
and access IT tutorials delivered by experts.
Serviceline is the University’s IT Servicedesk and is here to give you help and support with your IT.
Contact Serviceline for urgent IT support

For urgent IT issues – call Serviceline

If you need to speak to us urgently call Serviceline on: 0208 223 2468
The phone lines are open from 08:00 – 18:00 Monday – Friday when the University is open.
Further information about Serviceline can be found here: https://uelac.sharepoint.com/ITServices/Pages/default.aspx

Get help online

Please note that clicking on the above link will launch a new browser window, taking you to our Self Service Home Page. You can also search for answers to our most commonly asked questions and our How to Guides. https://uelac.sharepoint.com/ITServices/Pages/default.aspx
Student Support Hubs

Student supports Hubs will give support and advice on general, frequently asked IT queries. https://uelac.sharepoint.com/StudentSupport/Pages/The-Hub.aspx