University of Birmingham IT Helpdesk

University of Birmingham IT Helpdesk

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IT services to support you

Supporting students, staff and researchers, our technology-rich services are crucial to learning, teaching, collaboration and business.

Service status and IT help

Our Status page shows up-to-date availability of current services. The IT Service Desk allows you to find answers, request help or log faults.

IT news

 

Contact IT Services

IT Service Desk

Please contact the IT Service Desk in the first instance if you have any IT service issues, problems or requests. You may get a more speedy reply than if you email individual members of staff.

Log a call onlinewww.itservicedesk.bham.ac.uk 
Telephone: 0121 414 7171
Visit: New Library Information Centre

IT Leadership Team

Director of IT Services – Dr Sean Duffy
Email: s.p.duffy@bham.ac.uk
Tel: 0121 414 5857

Deputy Director of IT Services – Daniel Lawrence
Email: d.lawrence.1@bham.ac.uk
Tel: 0121 414 8249

Head of Application Services – Bruce Pearson
Email: b.r.pearson@bham.ac.uk
Tel: 0121 414 5875

Head of Infrastructure Services – Rob Arnold
Email: r.f.arnold@bham.ac.uk
Tel: 0121 414 4756

Chief Enterprise Architect – David Deighton
Email: d.deighton@bham.ac.uk
Tel: 0121 414 4748

Head of Project Office – Liz Simcox
Email: e.a.simcox@bham.ac.uk
Tel: 0121 414 8232

IT Lead, New Core – Adrian Hassell
Email: a.m.hassell@bham.ac.uk
Tel: 0121 414 2081

IT Operational Management Team

Includes the IT Leadership Team, plus the following:

Head of Applications Development – Chris Boshell
Email: c.f.boshell@bham.ac.uk
Tel: 0121 414 5874

Head of End User Services – Ian Bowman
Email: i.bowman@bham.ac.uk
Tel: 0121 414 3611

Head of Core Infrastructure – Nick Foley
Email: n.foley@bham.ac.uk
Tel: 0121 414 3577

Head of Service Management – Yvonne O’Byrne
Email: y.obyrne@bham.ac.uk
Tel: 0121 415 8381

Head of Research Support – John Owen
Email: j.g.owen@bham.ac.uk
Tel: 0121 414 6808

Other IT Services contacts

Deputy Head of Service Management – Cathie Dingwall
Email: c.f.dingwall@bham.ac.uk
Tel: 0121 414 7255