University Of Bedfordshire Bus

University Of Bedfordshire Bus

The BUS (Bedfordshire Unit Survey) is a mid-point survey of students’ experiences within a unit of study. It is designed to collect information to identify strengths and areas for action. BUS data is collected via standard forms which are made available in faculty offices. If you need forms please contact

The questions within the BUS are agreed each academic year by TQSC. The purpose of the BUS is to ensure we are capturing data about students’ experiences of units as defined in the BUS policy – PDF 85.9 KB

Why is the BUS important?

The BUS represents an opportunity for students to provide teaching colleagues with feedback about their experiences within a unit so that we can identify and rectify serious issues and continuously improve the learning experience in partnership with our students. (PPT slide for classroom) – PPTX 109.7 KB

When are BUSes made available?

BUSes are sent directly to faculty offices. You should be able to find an envelope and a set of forms ready prepared. In the event that the envelope is not available you can still ask students to complete forms (If you need forms please contact

Please return the surveys to the CLE with the following information written clearly:

  • Full long unit code
  • Unit name
  • Location where the survey was carried out
  • Your name

When should I ask my students to complete a BUS?

BUSes should be completed around the mid-point of a unit. If this is not possible (for example your students may be on placement) they should be conducted as soon as possible thereafter.

How are BUSes processed?

We use a system called EvaSys which provides a way of scanning and analysing completed BUS forms. Much of the system is automated and this means we can quickly scan and return results to colleagues.

When BUS forms arrive at the CLE we follow a short process:

  • Forms are checked against the unit code and name on the envelope
  • The forms are scanned, and EvaSys calculates totals for a report
  • A report is immediately emailed to colleagues associated with the unit (those listed in SITS as being associated with the unit)
  • A follow up email summary is provided to aid analysis and to provide an analysis that can be shared with students.

How should I interpret the results?

The University’s method for analysis is based upon the approach used for the NSS.

Full report with written comments

The first email you receive will be a full report, which contains students’ written comments that should not be shared within BREO.

Each question is displayed with a small bar chart:

BUS bar chart - Survey results

To calculate the satisfaction value for any question, just add the two right hand columns (4 and 5) In the image above the two values 12.5% and 75% are added to give a satisfaction level of 87.5%.

Summary email details

The second email you receive contains a summary email. This should be shared with students. We group the different question sets into seven areas:

  • Overview (Qs 1.1 – 1.5)
  • Teaching  (Qs 2.1 – 2.5)
  • The Unit Support (Qs 3.1 – 3.5)
  • Support (Qs 4.1 – 4.5)
  • Overall level of satisfaction (Q 5.1)

When providing the satisfaction level for these 5 areas our system takes into account all of the Definitely Agree (5) and Agree values

All of the results from the questions in the set are added, and the satisfaction level is provided for each area.

What are the University’s current targets for student satisfaction levels?

The University recognises that there are many circumstances which impact upon students’ satisfaction and some of these may require action by other than the unit coordinator.

The University’s target for student satisfaction on Q5.1 is 90% i.e. 90% of students indicating that they ‘agree’ or ‘strongly agree’ with the statement:

Overall I am satisfied with the quality of this unit

Depending upon the % Satisfaction level you will receive a different summary email. The email’s content differs and recipients may include your School and Faculty Senior staff.

% Satisfaction values for Q5.1
100% Exceptional student satisfaction.

Congratulatory email to unit coordinator and head of School

90.0% – 99.9% Excellent level of student satisfaction

Email to unit coordinator and head of School

70.0% – 89.9% Good level of student satisfaction, but with scope for improvement

Email to unit coordinator with a prompt to discuss issues with head of School, and to include action plan in unit report

51.0% – 69.9% Low level of student satisfaction.

Summary email requires a response to the Executive Dean copied to the Associate Dean (Student Experience) on the actions that are being taken to address students’ concerns. This should be provided within one week.

0% – 50.9% Poor level of student satisfaction.

A response to your Executive Dean and ADSE on the reasons behind the poor level of satisfaction, and the actions that are being taken, within one week of receipt of this email. Executive Dean to inform Director of Academic Development of agreed actions within three weeks of receipt of email.

How do I respond to students’ feedback?

In the first instance you need to copy the appropriate part of the summary email’s contents into your BREO site. This should be placed inside the ‘You said’ part of the appropriate BREO unit. You should thank the students for their feedback and indicate any actions that you might be taking to address any issues.

Colleagues are encouraged to enter into an active dialogue with students to better understand feedback. If you have concerns about how to approach this – the CLE will be able to assist. In all cases the CLE can only provide you with data that was supplied by students. We will not able to explain why students have provided, or not provided, feedback.

How can I get groups of results?

You can write to and provide us with a list of units you would like. These will be emailed back to you in a zip file containing a copy of each unit we have results for.

Who do I contact if I have query or a problem with my BUS results?

In the first instance we would ask you to email