Teesside University Student Email

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Teesside University Student Email

MyMail​​​​

Teesside University provides all Students with email

How do I access my email?
  1. Login your Student login with @live.tees.ac.uk at the end e.g. A1234567@live.tees.ac.uk
What should you expect?

Your email account is web based and can be accessed via any web browser or mobile device with a network connection.

All university correspondence will go to your student email address.

Information and Support

If you have questions or need help please email ithelp@tees.ac.uk.

  • Frequently Asked Questions
  • MyMail Quick Start.docx
  • Connect your Mobile Phone
  • Connect your iPhone

Contact Us​​

​​Please try one of the following ways to get in touch with IT Services

Email:​ Phone:​ ​Term Opening Hours
ithelp@tees.ac.uk
​Internal Ext. 2220
External 01642 342220
​Monday – Thursday: 0830 – 17:00
Friday: 0830 – 1630
  • Visit Us: Please visit one of the Service Desks around campus: Staff & Student Service Desk Locations
  • Working late? We also provide support via the Out of Hours Service
  • New!!! Did you know you can use the IT Portal to log any issues with us?

Before you contact IT Services:

It would be greatly appreciated when contacting us if you consider the following things:

  • Reboot: Is the problem resolved by rebooting your machine? (It really works, A large percentage of errors are resolved by rebooting computers)
  • Cables: Can you see if there are any cables that have come loose from your computer? If so, are you able to reconnect them?
  • Lights: Can you see any lights on the front of your computer? (This gives us an indication what the current power state of your computer is)
  • Not Alone: Are any of your colleagues experiencing the same issues? (This enables us to decide if it is a local problem or more widespread)
  • Change: Has anything changed, been upgraded or modified on your system since it was last working? (Quite often software updates or the installation of a new program can adversely affect a computer)

When contacting us please provide us with the following information:

  • Your name
  • Your full location  (room, floor, building, campus)
  • Your IT username
  • Your contact telephone number
  • The nature of your problem
  • Your availability (if you are likely to be out of contact)

Additionally it will be beneficial to us if you could provide the following detailed information:

  • Describe the sequence of events that led to the issue (e.g. what you were doing, what happened on the screen
  • Did anything unexpected happen
  • Exact wording of any error messages or better still a screen shot

It would be useful to know your basic computer details such as Operating System & version, amount of memory etc.

  • Windows Users can find this by running System Information
  • Mac Users can find the OS version and memory information by going to the Apple menu and choose “About This Mac”.