Northumbria University It Services

Northumbria University Newcastle Logo

Northumbria University It Services

IT Services is responsible for the provision, maintenance and development of a wide range of computing facilities for the staff and students of Northumbria.

  • University core systems and servers including the administrative systems, enterprise-wide messaging service and Web servers
  • High-speed campus-wide network and links to the external network provided by JANET
  • Desktop computing and local systems support
  • Telephone system and voice mail systems
  • Co-ordination of IT-related projects around the University

There are main areas of work with individual teams responsible for particular aspects. To see our current department structure, click the PDF link to the right.


Business Systems, Strategy and Change

The Business Systems, Strategy and Change team is responsible for the development and maintenance of software applications. This includes the University’s core administrative IT systems such as the Student Administration System (SITS) and the SAP Payroll System.

They also provide support to the University’s website and maintain the content management system.

Customer Service

Operates the IT Helpline for all queries regarding IT Services activities, providing first line support and effective escalation and follow-up for queries requiring assistance from specialist teams.

Desktop Support also operate from Customer Service, providing support for:

  • desktop computing including Staff Desktops, Faculty IT Labs and Open Access Areas
  • audio visual facilities in teaching rooms, lecture theatres and meeting rooms

Customer Service is also responsible for providing general help, information and guidance about IT facilities and IT use, and for monitoring customer satisfaction and the quality of the services delivered. This section also provides administrative support for the department.


The Infrastructure Team are responsible for maintaining the University’s central servers. This includes back-ups, upgrades and patches and service enhancements. They are also responsible for the University email system, Web servers, Print servers, Citrix infrastructure (Simply Web) and network file storage (U Drive & Shared Areas).

Infrastructure are responsible for maintaining and developing the University’s core network and telecoms infrastructure. This includes development and enhancements to the University’s network backbone and monitoring network performance. They are also responsible for running the University’s telephone system.

IT Security and Contingency is also a part of the Infrastructure, providing a departmental point to handle all security issues.