Imperial College London hospital

Imperial College London hospital

We are Imperial College Healthcare WHO WE ARE

Receptionist

We are an NHS Trust of 10,000 people, providing care for around a million people every year, in our five hospitals and a growing number of community services in north west London.  We have a rich heritage and an ambitious vision for the future of our patients and local communities.  We want you to know all about who we are, what we do and where we are heading.

Where to go for care

Click here for information on where to go and who to call for medical advice and treatment when you are feeling unwell or have had an accident.

Always call 999 immediately if you or somebody else has a life-threatening injury or illness.

Changing or cancelling your appointment

Check your appointment letter for details of how to change or cancel your appointment. If unsure, contact our central booking team on 020 3313 5000 or email: APPOINTMENTS@IMPERIAL.NHS.UK. Our central booking office is open 08.00 to 20.00, Monday to Friday.

If your first appointment with us was made through NHS e-Referral Service (previously known as Choose and Book) call the NHS e-Referral Service appointments line on 0345 60 88888 to reschedule your appointment.

OUTPATIENT INFORMATION

Changing your admission date

If you need to cancel or rearrange your admission date please let us know as soon as possible by calling the number on your admissions letter in the first instance. Alternatively you can call: 0203 311 6611 or email: ADMISSIONS@IMPERIAL.NHS.UK. Our opening times are 8.00 to 20.00, Monday to Friday. We will try and arrange a new date, which is convenient for you.

INPATIENT INFORMATION

Interpreting services

If you need a foreign language interpreter or sign language interpreter, please tell your GP. They will advise us when they refer you to our services and we will organise an interpreter for you. If you have not told your GP, please contact us directly at least 48 hours before your appointment or admission on 020 3311 7697, or by emailing: INTERPRETER.BOOKINGS@IMPERIAL.NHS.UK. Often our interpreter services are provided by phone.

Patient transport

If you feel you require support getting to and from hospital, call our transport assessment team on 020 331 15353 (Monday to Friday, 9.00 to 17.00).