Falmouth University Reception

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Falmouth University Reception

The main reception for Penryn Campus moves to The Heart building from Monday 5  September. Initially the service will be open from 9am to 5pm, Monday to Friday to meet and greet visitors to campus and deal with enquiries and main switchboard calls. Out of hours, calls and visitors will be directed to Estates Service, which will remain in the former reception area.

Main reception at The Heart:
  • Meet and greet reception
  • Switchboard
  • Visitor parking
  • Visitor passes
Telephone 01326 370400, ext 1400.
Estates Services (at current reception location):
  • Contractor sign in
  • Provision of permits to work
  • ID passes
  • Car parking queries and barrier controls
  • Parking patrol
  • Security
  • CCTV
  • Lost property
  • Key management
  • First aid room (under review)
Telephone 01326 255994, ext 5994.

Our team of friendly staff are here to help and will assist you as best they can with any IT related queries you might have.

Direct line: 01326 213822 (ext: 3822)
Email address: servicedesk@fxplus.ac.uk

Some of the things we can help you with are:

  • Email
  • Passwords
  • Device compatibility e.g. smart phones and tablets
  • Laptop problems
  • Printing and photocopying
  • Software requirements
  • Wi-Fi systems across the campuses

Penryn Campus

Level 1, The Daphne du Maurier Building

Term Time Opening Hours
While our main IT Suite is open 24 hours a day, seven days a week, IT support is limited to the following hours:

  • Monday to Friday: 8.45am – 9.00pm
  • Saturday and Sunday: 10am – 6pm

Holiday Opening Hours
Throughout holiday periods our main IT Suite is open during the following hours:

  • Monday to Friday 9am – 8pm
  • Saturday and Sunday: 10pm – 6pm

IT support is available between 8.45am – 9.00pm Monday to Friday, and 10am – 6pm on Saturday and Sunday.

Falmouth Campus

Fox 3

Term Time

  • The IT Suites are open Monday – Friday 9.00am – 9.00pm
  • Saturday’s 10.00am – 5.00pm
  • Sunday’s 1.00pm – 5.00pm

Telephone support only between 5.15pm – 9.00pm Monday to Friday and at weekends.

Holiday Opening Hours
The IT Suite is open Monday to Friday 9am – 5pm (telephone support only).