Edge Hill University Facilities Management

By | 26th May 2017

Edge Hill University logo

Edge Hill University Facilities Management

Edge Hill University Facilities Management

Welcome

At Edge Hill University we continue to invest in the physical infrastructure, the facilities and services, and most importantly the PEOPLE that underpin an excellent student experience. This is illustrated perfectly in our video showcasing the beautiful campus: http://edgehill.ac.uk/beautiful

We passionately believe that our fantastic campus environment and our fantastic staff, contribute significantly to the attraction, recruitment and retention of our students and our staff.

Our multi-award-winning, in-house Facilities Management (FM) team at the university provides the majority of customer-centric support facilities and services, and we appreciate just how important and significant these services are to those who choose to study, work or visit here.

We believe that FM is about managing and supporting the interface between PEOPLE and PLACES. At Edge Hill University, you will find that our staff are friendly, supportive and dedicated; and the continued investment in our physical campus facilities and services have resulted in the creation of a stunning learning, working and social environment.

Our PEOPLE remain our most valuable asset, and FM’s continued focus on the development and nurturing of a positive employee/customer-centric culture, The FM Way is already yielding positive and, hopefully, enduring results.

I personally believe that a great customer experience begins with a great employee experience – and our journey of cultural development will continue as we are certainly MAD – Making A Difference! #MAD

Whatever your reason to visit our university, you will find that the FM staff are committed to providing you with an exceptional customer experience: via the timely delivery of consistently high-quality professional facilities and services.

We actively encourage your feedback and your involvement in the development of our facilities and services. We wish to continue to work with you to keep on improving our services and to further enhance an absolutely fantastic campus.

Last year, and in addition to a number of awards and standards you can read about on the accompanying FM web pages, we were once again formally recognised for our positive culture and investment in PEOPLE by the British Institute of Facilities Management (BIFM). I believe that 2016 will be an even more successful year for FM at Edge Hill!

Should the opportunity arise, please do come and visit us and experience the beautiful campus and our customer-focused staff for yourself – we’d be delighted to welcome you to Edge Hill University.

Bill Hancox
Director of Facilities Management
January 2016

FM Helpdesk

FM065

Located in The Durning Centre, our new purpose-built facility at the heart of the campus, the FM Helpdesk provides a welcoming and friendly environment for our customers to interface with all our services.

We can help you with problems relating to heating, lighting, general maintenance and repairs, adverse weather, cleaning, pest control, furniture, access and keys. We can also provide you with information relating to opening times, catering, post, directions, travel and parking. Please see our Service Level Agreement.

Whether you choose to contact us by phone, online or in person, the FM Helpdesk will be your ‘one stop shop’ for all your FM needs. Unlike many other universities and colleges, we welcome enquiries and job requests from everyone – students, staff, commercial partners and visitors.

Our professional, dedicated and enthusiastic Helpdesk staff pride themselves on making a positive difference to the customer experience. If your request relates to an area or service that is not provided by FM e.g. IT Services, Student Services etc. our staff will point you in the right direction and even make the initial contact with the service provider on your behalf to make sure you receive the help you need.

You can visit the FM Helpdesk in person at The Durning Centre between 08.00 and 18.00 Monday to Friday (term time). If you need to contact us outside of those hours, our online and telephone services are always open.

Online job requests – via MyFM (24 hours)

01695 584455 (24/7)

We look forward to seeing you soon!

Beyond FM

EHU156_New_Build_DSC_3005If you’re moving away from home for the first time, you might want the security and ready made social life of our halls of residence. If you’re returning to education, or just want a bit more independence, then private accommodation in the local area may be more suitable.

Whether you want student life, city life, or somewhere in between, we can help you find a home that you can turn into your own personal space.

These dedicated student accommodation webpages will give you a guide to the 2,000+ rooms at the Ormskirk campus, including the ultra-modern Chancellors Court, Founders Court and Graduates Court, with the equally impressive Palatine Court opened September 2015.

Student Accommodation Code

Where you live is a big part of being at university, which is why Edge Hill is one of a number of universities and Further Education colleges that has signed up to The Student Accommodation Code.

http://www.thesac.org.uk/

The Code protects our students’ rights to safe, high quality living accommodation, to make sure they get the best out of their time living in our residences.

It outlines everything students can expect from our accommodation as well as their responsibilities as tenants.

The Code has already raised standards of accommodation across the higher education sector and, together with our overt commitment to customer service excellence, underpins our ongoing dedication to our students. We are fully committed to providing a safe, comfortable living environment which will help support our students in leading a successful and enjoyable student life.