Durham University Office 365

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Durham University Office 365

Get Office 365 for free!

Good news! As a student at Durham University, you are able to access a free copy of Microsoft Office 365 along with a number of other extra features through your University IT account as part of Microsoft’s ProPlus offer. This is a great chance to save yourself some money if you’re looking to purchase a new laptop or PC.

This particular offer is available to undergraduates, taught postgraduates and distance learners at Durham University. There is a similar offer available for research postgraduates and eligible members of staff and details are available on this HR web page.

By signing up, you get:

  • The latest version of Word, Excel, PowerPoint, OneNote, Access and Publisher installed on up to five PCs or Macs and up to five mobile devices like iPad, Android and Windows tablets.
  • 1TB of storage on OneDrive you can use to store and share all your documents across all your devices.
  • Office Online for in-browser editing, collaboration and co-authoring

To get hold of it, first you need to confirm that you’re eligible – visit Microsoft’s website and follow the link. (Note that you need to use your CIS username rather than your normal email address here – i.e. abcd12@durham.ac.uk)

For help in downloading, see our guides on the right of this page.

Note that this is an optional extra for your personal use and not a part of your University IT provision. As such CIS are unable to provide support for these extras – if you have any questions we’d recommend visiting Microsoft’s own help information.

Note that you are eligible for this free deal while you are studying here – when you graduate and your University email account is closed, you’ll no longer be able to take advantage of it – so make sure you do while you can!

Free Home Use Microsoft Office 365

Eligible staff can download a copy of Microsoft Office 365 for free, for use on their home PCs or Macs and mobile devices.

You may also be interested in additional discounted software, available through the Microsoft Home Use Programme – find out more here.

Office 365 free download – FAQs

  • Who is eligible for the free download?

If you are a permanent member of staff and use a computer as part of your daily job for the University then it’s likely you’ll be eligible. If you feel that you meet these criteria but are unable to log into the portal, please contact reward.team@durham.ac.uk

  • What type of software is available?

The latest release of Microsoft Office for Windows and Mac OS are available for download free of charge.

  • How much does the software cost?

Eligible staff can download Microsoft Office 365 free of charge.

  • How long can I keep the software?

Because your licence for use at home is linked to the licence you use for Microsoft software at work, your home software licence will expire at the same time as the licence you use at work. This means that if you leave your role at Durham University, or change jobs to a role that is no longer eligible, the software will no longer be licensed and you should remove it and source/purchase an alternative copy.

While you’re still working for Durham University in your eligible role, you can continue to use the software as long as you like.

  • How do I obtain the free version of Microsoft Office?

Go to https://portal.office.com and login using your Durham username (in the format abcd12@durham.ac.uk) and password – the download option is in the top right of the portal webpage. If you’re unable to login, this may be because our records show you aren’t eligible. Queries about this can be directed to reward.team@durham.ac.uk

  • Are there any restrictions on what I can use the software for?

The software is not for use on University owned or managed computers, it is for home use only and can be installed on up to five PCs or Macs and up to five mobile devices. Attempting to download this software on a University managed desktop or laptop will cause issues that will affect the performance of your machine. The mobile versions can be installed on University owned and personal devices.

  • How long do I need to work for the University before I qualify?

If you are a permanent member of staff and use a computer as part of your daily job for the University then it’s likely you qualify immediately. We update the list of eligible staff monthly, so if you’re very new, you might not have been added to the list just yet. If you’re a new member of staff and are having problems registering then please contact reward.team@durham.ac.uk

  • What if I have problems downloading the software, or it doesn’t work on my computer?

Questions about eligibility should be directed to reward.team@durham.ac.uk

If you are eligible but cannot sign-in to the Microsoft portal, contact the IT Service Desk.

Help and advice about device compatibility, support for downloading, installing and using Office 365 can be found on the Microsoft support pages: this is a good place to start: Getting started with Office 365 (or search for ‘Getting started with Office 365 on the Microsoft web site)

  • I’ve paid £10 for the Microsoft Home Use version, can I get my money back?

This Free Office 365 scheme was lauched after the Microsoft Home Use scheme, and was not available at the time you used that scheme. Your eligibility to take advantage of either of these offers is a result of your role in the University and is a consequence of our enterprise agreements for Microsoft products. If you chose to participate in either of these schemes, your agreement is with Microsoft and therefore the University will not be reimbursing any monies paid to Microsoft.

  • Where do I get help using Office products?

Microsoft’s support pages contain a wealth of information including quick guides, videos and short courses on all their products. Get started here


Office 365 Support

If you are an undergraduate or taught postgraduate, the information on this page will help you get started with your University email.

Office 365 is provided by Microsoft and extensive help and advice on its functions and usage is available in their help pages : to aid you further we’ve selected a number of quick links to specific areas which you may find useful.

Please be aware that CIS IT Service Desk will only be able to provide limited support on this service as it is hosted and managed by Microsoft on our behalf.