Durham University IT

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Durham University IT

Computing and Information Services is the department responsible for the provision and maintenance of the University’s information technology services to support teaching, learning, research and administrative activities at Durham University. The department comprises IT staff based out in departments and faculties across the University as well as in central locations based on the Science Site and Queen’s Campus.

IT Maintenance: ensuring your IT services are in good working order.

This is work undertaken to ensure that University IT services are kept up to date and in good working order. It can include (but isn’t limited to).

  • Replacing equipment that is about to go out of date to reduce the risk of failure and any resulting disruption to your services.
  • Replacing equipment that has broken to get your services back up and running as quickly as possible.
  • Updating software so that we benefit from the latest patches and fixes, and so that we stay within the terms of any support contracts that we have with our suppliers (if software isn’t up to date, they can withdraw their help!).
  • Updating or improving security to that your systems and information are protected
  • Implementing new software or equipment to support existing services and systems or to allow us to implement new ones for you.

If we don’t carry out this activity frequently, your IT is more likely to break and become unavailable and disrupt your day.