Bournemouth University Key Performance Indicators

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Bournemouth University Key Performance Indicators

Key Performance Indicators (KPIs)

It is important for us to know that we are providing the services that you need and that we identify the aspects that are important to you. This helps us define the service levels to aim for and to demonstrate that we are achieving the desired level required.To help us achieve this we
  • provide feedback mechanisms for you to comment about library services
  • benchmark the performance of Library and Learning Support against other university libraries
  • use a number of Key Performance Indicators against which we monitor our performance
  • publish a Library Service Statement.
KPI2011-122012-132013-142014-152015-16Latest BU data benchmarked against HE Sector*
NSS score (Learning Resources**)77%83%85%83%88%2% above sector average
NSS score (The Library resources and services are good enough for my needs)80%85%87%83%87%Level with sector average
Our Libraries
Study spaces1,6271,6671,7081,7461,763BU ranked in the top 25% of all UK universities
Desktop computers400446463483483BU ranked above the national average of all UK universities
Our Collections
Total book stock (print and e-books)282,775365,377387,000428,099441,970not benchmarked
New print and e-books purchased during the year7,8177,8207,8639,9689,767not benchmarked
Journal titles (electronic and print)48,30154,35855,47257,23158,631BU ranked above the national average for all UK universities
Book issues (excluding renewals)162,516146,521130,572104,37696,081BU below the national average of all UK universities
E-book views2,729,0543,018,1803,535,5443,734,2003,984,811BU ranked in the top 25% of all UK universities
E-journal article full text downloads1,153,3971,234,7021,323,4491,519,0161,588,505BU ranked in the top 25% of 69 ‘new’ universities
Full text downloads from the Institutional Repository (BURO)171,601373,612348,559444,940581,603not benchmarked
Our Support Services
myBU % service availability based on 24×7 service hours99.9%99.88%not benchmarked
Hours of study support (e.g. workshops, tutorials) received by students14,97213,61916,90717,83917,237BU ranked in the top 25% of all UK universities
Queries answered via online “Chat” service3,1584,0424,3574,0244,918not benchmarked
Reading List page views427,049500,895438,841498,463584,864not benchmarked
Number of PAL Leaders151231260250312not benchmarked
Students undertaking English Language learning117141159197229not benchmarked
Students learning a modern foreign language 505454638700602not benchmarked

*Benchmarked using SCONUL (Society of College, National and University Libraries) data. SCONUL represents over 170 libraries in UK and Ireland including all university libraries.