Aston University IT Helpdesk

Aston University

Aston University IT Helpdesk

Aston University IT Helpdesk

Everyone has problems with, or questions about IT. If you are a new student it can be particularly daunting, so the last thing you want to be worrying about is not being able to e-mail home and tell everyone you are OK, or you may be a returning student who has forgotten your password, or lost your uniCARD.

We’re here to help and you can find us in the IT Helpdesk, located in the Main Building East room G16, where we will do what we can to resolve your problems.

Please note: If your queries are about finance or your studies then the best place to go is The Hub on the upper foyer where staff are always able to help or point you in the right direction.

“We’re here to help”

Contact the IT Helpdesk

Term Time Opening hours*
Monday – Thursday : 8.00am – 6.00pm
Friday : 8.00am – 5.00pm

Out of Term Opening hours*
Monday – Thursday : 8.45am – 5.00pm
Friday : 8.45am – 4.30pm

Drop-in:
Telephone:
E-Mail:
Twitter:
Main Building East G16
+44 (0) 121 204 3445
it_helpdesk@aston.ac.uk
isa_helpdesk

* Excluding University Holidays

The moving of the IT Help Desk from the 4th floor to the ground floor of the Main Building was seen as another step to ensuring that services most applicable to the University’s students are front of house and easily accessible.

The new Help Desk area incorporates an expanded area for face to face meetings between ISA staff and students as well as extensive office space.

IT Help Desk II
Help desk area
IT Help Desk III
New office Space